About these terms
These terms govern this website and purchases from Twinzzle Crafts in South Africa. Contact admin@twinzzlecrafts.co.za for service questions, cancellation requests, complaints or supplier details. You must be legally able to contract, or have a parent or guardian act for you. A form submission acknowledges these terms; a request alone does not confirm a price or commit you to an unapproved custom quote.
Quotes and orders
We confirm the project scope, materials, dimensions, finish, quantities, price and estimated timing before custom work starts. Quote validity and any deposit are stated in the quote. A custom order proceeds once you accept the quote and the agreed payment clears. Catalogue orders are subject to availability and confirmation. We contact you about errors or unavailable items before proceeding; we do not impose a price change without your agreement.
EFT payments and pricing
Payments are currently by EFT in South African rand (ZAR). Your quote, checkout or invoice sets out the product and delivery charges and applicable tax treatment. Use the invoice or order reference. Proof of payment does not itself confirm cleared funds. Production or dispatch timing starts as agreed once funds clear. We do not collect card or online banking passwords on this website.
Your brief and approval
Please check names, spelling, measurements, artwork and destination links before approving work. You confirm that you have permission to use submitted designs, logos, images and documents, and allow us to use them to fulfil your request. Later changes may affect cost and timing and will be agreed with you first. Handmade, engraved and printed items may have reasonable material or finish variations; this does not excuse defects or failure to meet the agreed specification. We will ask before using identifiable customer work for publicity.
QR codes and NFC
A QR code points to the destination you approve; it does not host or secure that destination. Test the supplied proof on your intended devices before approving a physical display. You are responsible for keeping your linked website, document, social profile, email address or payment page available and lawful. Website, menu and payment-provider setup are separate unless expressly included. We cannot guarantee a third-party service's availability. NFC options are experimental and require agreed compatibility testing. Our responsibility to deliver the agreed, working product and your statutory remedies remain unchanged.
Delivery and collection
Select an available shipping or collection option and provide an accurate address, contact number or Pudo locker name. We confirm charges and estimated timing; courier delays will be communicated when known. Contact us if delivery is late, lost or damaged so we can investigate and apply the remedies required by law. You do not waive your rights by accepting these terms. Additional delivery costs caused by incorrect details will be discussed before being charged.
Cancellations, returns and defects
Contact us promptly to cancel or report a problem. Statutory cooling-off rights under the Electronic Communications and Transactions Act (ECTA) or Consumer Protection Act (CPA) apply where the transaction qualifies. ECTA's seven-day cooling-off right has exclusions, including goods made to your specifications or clearly personalised and certain services started with your consent. We assess the circumstances rather than applying a blanket no-refund rule.
If you cancel custom work already started, any lawful, reasonable charge will reflect the work and costs incurred and your applicable rights. Personalisation does not remove rights relating to defective, unsafe, unsuitable or incorrectly supplied goods. Where the CPA applies, defective goods may qualify within six months of delivery for return at our risk and expense and your choice of repair, replacement or refund, subject to the Act. Contact us with your reference, issue and supporting photos where useful. We will explain the next steps and any lawful return arrangements.
Privacy and communications
Our Privacy Policy explains how we handle contact details, delivery information, uploads and acceptance records under POPIA. Service messages about your request may be sent by email, phone or WhatsApp. Agreement to these terms is not marketing consent.
Disputes and applicable law
South African law applies, including the CPA, ECTA and POPIA where relevant. Nothing here excludes non-excludable rights or liability, including liability that cannot lawfully be limited. Contact us first so we can try to resolve a concern. You remain free to approach the relevant ombud, the National Consumer Commission, the Information Regulator or a competent court.
Changes apply prospectively; the version accepted for an order remains relevant to that order unless a lawful change is agreed. Official references: CPA, ECTA and POPIA.